Terms of Business
Great Circle Limited
Effective:Ā May 2025
1. Who We Are
These terms apply to all services provided by Great Circle Limited ("we", "us", "our company") - a company registered in Jersey (No. 106878).
"You" or "the client" means the person or business engaging our services.
"Services" means any digital services we provide including Kajabi builds, coaching, strategy, platform migrations, ongoing support, and related digital work.
2. Our Services
What we do:
- Kajabi platform builds and optimisation
- Business coaching and strategy
- Digital marketing systems and funnels
- Platform migrations and integrations
- Ongoing support and consultancy
What we don't do:
- Guarantee specific business results or revenue outcomes
- Provide legal, financial, or regulatory compliance advice
- Maintain or host your platforms (unless specifically agreed)
3. How We Work Together
Project Services: We'll provide a written quote outlining the work, timeline, and fees. Your acceptance creates a binding agreement.
Coaching Services: Payment is required upfront. All coaching includes our satisfaction guarantee (see Section 11).
Ongoing Support: Available by separate retainer agreement with 30 days' notice for changes.
4. Project Scope & Changes
What's included: Only the specific services outlined in your quote or agreement.
Additional work: Any requests outside the agreed scope will be quoted separately and require your approval before we proceed. This includes:
- "Quick additions" or "small changes"
- Extra revisions beyond what's specified
- Additional training or support time
- Platform integrations not originally planned
Your responsibilities:
- Provide clear, complete briefs and materials
- Respond to requests for feedback within agreed timeframes
- Provide necessary account access and permissions
- Review and approve work at agreed milestones
5. Payment Terms
Coaching Services: Full payment required upfront.
Project Services: Staged payments as outlined in your quote:
- Deposit required to commence work
- Progress payments at agreed milestones
- Final payment on completion
Payment due: 30 days from invoice date.
Late payments: Interest charged at 2% per month on overdue amounts. We reserve the right to suspend work on unpaid accounts.
Expenses: Additional costs (software licenses, stock images, third-party tools) charged at cost plus 10% handling fee.
6. Intellectual Property
Your content: You retain ownership of content, materials, and data you provide to us.
Our work: Until full payment is received, we retain intellectual property rights in all work created. Upon payment, you receive full usage rights for your business.
Our methods: We retain the right to use similar approaches, frameworks, and methodologies with other clients.
Third-party materials: You're responsible for ensuring you have rights to use any materials you provide (logos, images, content, etc.).
7. Data Protection & Privacy
GDPR Compliance: We're registered for GDPR compliance in Jersey and handle all personal data accordingly.
Your data responsibilities:
- Ensure you have proper consent for any email lists or customer data
- Maintain your own data protection policies and procedures
- Take responsibility for ongoing data management in your systems
Our data handling:
- We may temporarily access client data during migrations or setup
- We don't retain copies of your client databases unless specifically agreed
- We'll delete any temporary data copies within 30 days of project completion
8. Guarantees & Limitations
Coaching Guarantee: If you're not satisfied, implement our recommendations and show us why they didn't work - we'll provide a full refund.
Project Work: We'll fix genuine errors in our work at no charge for 30 days after delivery.
What we don't guarantee:
- Specific business results, sales, or revenue outcomes
- Platform uptime or third-party service availability
- Compatibility with future platform updates
- Performance of your content or business model
9. Liability
Our responsibility: Limited to direct damages up to the amount you've paid us for the specific service causing the issue.
Not our responsibility:
- Business losses, lost profits, or consequential damages
- Issues caused by third-party platforms or services
- Problems arising from your use of delivered work
- Damage from following business advice or coaching
Platform issues: We're not liable for problems with Kajabi, email services, or other third-party platforms.
10. Cancellation
Your right to cancel:
- Coaching: Full refund if cancelled within 48 hours of purchase
- Projects: You may cancel with written notice but remain liable for work completed plus 25% of remaining project value
Our right to cancel:
- We may terminate services with 7 days' notice for non-payment
- Immediate termination for breach of these terms
- We'll refund any unused prepaid amounts
11. Confidentiality
We'll keep your business information confidential and won't share details about your projects with others.
You agree we may use general project details (without identifying information) for case studies and marketing purposes.
12. Referrals & Relationships
If you refer clients to us, any referral arrangements will be handled under separate agreement.
You agree not to solicit our staff or contractors for 12 months after our services end.
13. Dispute Resolution
First step: Direct discussion to resolve any issues.
Formal disputes: Handled under Jersey law with disputes resolved through arbitration in Jersey.
Limitation period: Any claims must be made within 12 months of the issue arising.
14. General Terms
Entire agreement: These terms plus your specific quote/agreement constitute the complete terms between us.
Changes: Only written amendments signed by both parties are valid.
Severability: If any part of these terms is unenforceable, the rest remains in effect.
Communication: All formal notices must be in writing via email or post.
Governing law: These terms are governed by Jersey law.
Questions about these terms?
Contact us at [email protected]
Great Circle Limited
Registered in Jersey No. 106878
Last updated: January 2025
